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Managed Services Support for an Engineering and Business Solutions Firm

About Client:

The client’s core operating areas are across four business sectors – mobility solutions (hardware and software solutions), consumer goods, industrial technology, energy, and building technology – 10K assets.

Definition
  • Strong ABAP skills and knowledge in RICEFW, with an object-oriented approach
  • Interfaces – IDOCS/File/RFC
  • Enhancements – User Exist/Customer, Exit/Enhancement Framework
  • Forms – ADOBE/Smart Forms/Scripts
  • File handling, LSMW, BDC, and migration concept
  • Expertise in functional modules like SD, MM, PS, FI, PP
Solution
  • Real-time tracking of milestone progress, objects, and tasks
  • CSI to improve policies and processes through standardization and continuous improvement
  • Optimum utilization of available resources and control attrition
  • Skills provided for SAP with core ABAP, iDOCs, Adobe Frames, Odata, Webdynpro, and workflow
Business Impact
  • Increased resource productivity
  • Milestones and development targets achieved 99% for go-live
  • CSAT improved to 97%

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